The European Commission has issued the "Distance Selling Directive",
which applies to business-to-customer contracts and is intended
to protect online shoppers and provide a level playing field
on which businesses can compete.
We fully conform with
this directive, and here would like to state the key-points
of your rights as a consumer.
Our name, address
& contact details:
Moonphase Ltd t/a George L's UK,
77 High Street,
Tel: +44 (0)1223 841035
Mobile: +44 (0)7870 663518
The main characteristics
of our goods : Every effort is made to clearly describe
all items for sale. If required, further information can always
be supplied by contacting Moonphase Limited.
The price including
all taxes : All items for sale are clearly priced.
delivery time and costs: UK delivery prices are
given for every product. Rates vary for mainland European
destinations. See below for further information on deliveries
A written confirmation
of the order : After an order has been placed you
will receive confirmation by email or fax.
Cancelling your order: You can cancel
an order by telephoning +44 (0)1223 841035, or emailing us
stating your order reference information. Goods generally
ship out within one working day of us receiving your order
- once the goods have shipped you may still return them to
us under the our returns policy which is shown in full below.
After-sales service and warranty:
If, for any reason, any of our products do not reach you in
good condition, we will happily replace or refund the items
concerned under the terms of our guarantee - see section below
for full details. This does not affect your statutory rights
as a consumer.